This Bonus Policy applies to all promotional offers available at luckygem, operated by Virtual Connect Sociedad de Responsabilidad Limitada and accessible at luckysgem.org. By claiming any bonus, you confirm that you have read, understood and agreed to the terms set out below. These terms apply alongside our general Terms and Conditions and our Responsible Gambling Policy. luckygem reserves the right to amend or withdraw any offer at any time; material changes will be communicated via the site.

1. General Bonus Rules

1.1 Eligibility

• All bonuses are available to registered players who are of legal gambling age and are not excluded from promotions.
• One account per person, per household, per IP address and per device applies. Duplicate accounts will result in forfeiture of any bonuses and associated winnings.
• luckygem operates under a Costa Rica licence. Players are responsible for ensuring that participating in online gambling and claiming bonuses is lawful in their jurisdiction before registering.
• luckygem reserves the right to refuse, cancel or reclaim any bonus where it reasonably suspects abuse, collusion, fraud or a breach of these terms.

1.2 Currency and Minimum Deposit

• Unless otherwise stated, all bonus values are denominated in euros (€).
• The minimum deposit required to qualify for any deposit-triggered bonus is €20.
• Cryptocurrency deposits are accepted at their euro equivalent at the time of deposit. Bonus calculations for crypto deposits use the conversion rate applied at the moment the deposit is confirmed on-chain.

1.3 Activation

• Where a bonus requires activation, this must be done before the qualifying deposit is made, not after. Deposits made without prior activation will not retroactively qualify for the associated bonus.
• Bonuses that require no activation — such as the 10% rakeback — are credited automatically upon registration or session completion with no opt-in required.

1.4 Bonus Funds and Real Funds

• Real money balances and bonus balances are held separately. Real money is wagered first unless a promotion specifies otherwise.
• Winnings generated from bonus funds are treated as bonus funds until wagering requirements are fully met.
• Once wagering is complete, eligible winnings are converted to real-money balance and become withdrawable subject to cashout limits and withdrawal conditions.

1.5 Wagering Requirements — General Principles

• Wagering requirements must be met within the timeframe stated in each individual offer. Failure to do so will result in forfeiture of the bonus and any bonus-derived winnings.
• Only wagers placed on games in the Bonusvriendelijk category count towards bonus wagering unless a specific promotion states otherwise.
• Live casino tables contribute 0% towards wagering requirements unless a dedicated live casino promotion explicitly states a different contribution rate.
• The maximum permitted bet whilst a bonus is active and wagering requirements remain outstanding is €5 per spin or round. Bets exceeding this limit may result in forfeiture of the bonus and any winnings derived from it.
• luckygem monitors wagering activity and reserves the right to void bonuses and winnings where the maximum bet rule has been violated.

1.6 Maximum Cashout

• Unless a promotion states otherwise, the maximum amount that may be withdrawn from winnings generated with a bonus is 50× the original bonus amount received.
• Any winnings exceeding the cashout cap at the point of bonus completion will be removed from the balance.

2. Welcome Package — Casino

2.1 Overview

New players at luckysgem.org are eligible for a four-deposit welcome package totalling up to 700% in match bonuses (up to €4,000) and 700 free rounds across four qualifying deposits. Each deposit stage carries its own match percentage, maximum bonus, free round allocation, designated slot title and wagering requirement, as detailed in the table below.

2.2 Specific Terms — Casino Welcome Package

• The minimum qualifying deposit for each stage is €20.
• Each deposit stage must be activated in sequence; later stages cannot be claimed without the preceding stage having been triggered.
• Bonuses must be activated before the corresponding deposit is processed. Deposits made without prior activation will not qualify.
• The maximum bet while any welcome bonus is active and wagering requirements are outstanding is €5 per spin or round.
• Wagering requirements apply to the bonus amount received, not the deposit amount. For example, a €100 deposit generating a 150% bonus of €150 requires €150 × 35 = €5,250 in qualifying wagers.
• Maximum cashout from any single welcome bonus stage is 50× the bonus amount received in that stage.
• Only games in the Bonusvriendelijk category contribute to wagering. Live casino tables contribute 0% unless a specific live promotion states otherwise.

2.3 Free Rounds — Delivery and Terms

• Free rounds are delivered in stages across multiple days rather than in a single batch; the schedule for each deposit is as follows:

• Free rounds are valid only on the designated BGaming slot title associated with each deposit stage as listed in the table in section 2.1.
• Winnings from free rounds are added to the bonus balance and are subject to the wagering requirement applicable to that deposit stage.
• Free rounds that are not used within their validity period will expire and be forfeited.
• The value of each free round is fixed at the denomination set by luckygem for that promotion; the specific value will be displayed upon credit.

3. Welcome Package — Sports

3.1 Overview

Players who deposit and wager on the luckygem sportsbook may qualify for a sports welcome package worth up to €1,200 in free bets across three qualifying deposits.

3.2 Specific Terms — Sports Welcome Package

• Free bets are awarded across three consecutive qualifying deposits, with details of each tranche displayed in the Promotions section of the sportsbook.
• Qualifying bets must be placed at minimum odds of 2.0 (evens) or greater.
• Wagering requirement on free bet winnings: ×15 at minimum odds of 2.0.
• Wagering must be completed within 14 days of the free bet being credited. Free bets not used or wagering not completed within this period will be forfeited.
• Free bets cannot be used in-play unless the specific promotion states otherwise.
• Free bet stakes are not returned as part of any winnings; only net profit is credited.
• ComboBoost — which adds up to 100% automatically to accumulator winnings — is applied separately and is not subject to the welcome package terms; no code is required.

4. Rakeback

4.1 How Rakeback Works

• All registered players receive 10% rakeback automatically from the moment of registration. No promotional code, opt-in or manual activation is required at any point.
• Rakeback is calculated on net losses per session and credited directly to the player's real-money balance. There are no wagering requirements attached to rakeback credits.
• Because rakeback is credited to the real balance, it is withdrawable subject to standard withdrawal conditions (minimum withdrawal €40, applicable daily/weekly/monthly limits).
• The credit schedule and calculation methodology for rakeback are displayed within the player account area. luckygem reserves the right to adjust the rakeback rate, calculation method or credit frequency with reasonable prior notice.

5. Ongoing Promotions

5.1 Mid-Week and Weekend Free Bets

• Eligible players may receive a Mid-Week Free Bet and a Weekend Free Bet, each worth up to €100.
• Full terms, qualifying conditions, minimum odds and wagering requirements for these offers are published alongside each individual promotion in the Promotions section.
• These promotions are subject to availability and may be withdrawn or amended at any time.

5.2 Soccer Early Payout

• Soccer Early Payout is available on selected football markets. Where applicable, bets are settled early in accordance with the specific conditions displayed on the relevant market. Full terms are published in the Promotions section of the sportsbook.

5.3 ComboBoost

• ComboBoost automatically adds a bonus percentage to accumulator winnings. The boost percentage scales with the number of selections (legs) in the accumulator.
• No promotional code is required; the boost is applied automatically at settlement.
• Minimum odds per selection and any excluded markets are displayed within the ComboBoost promotion page.

6. VIP and Loyalty Rewards

6.1 Programme Structure

luckygem operates a 30-level VIP loyalty club. Progress through levels is based on player activity. Rewards, cashback rates and elevated withdrawal limits are tied to VIP level as described below and in the dedicated VIP section of luckysgem.org.

6.2 Withdrawal Limits by VIP Level

• Weekly and monthly caps for standard players are €4,000 per week and €10,000 per month. These caps are elevated or removed at higher VIP tiers.
• VIP rewards are credited directly to the real-money balance and carry no wagering requirements.
• luckygem reserves the right to adjust VIP tier thresholds, reward values and associated benefits. Players will be notified of material changes via their registered email address or on-site notification.

7. Progressive Jackpot Wins

• Progressive jackpot wins of any amount are paid in full as a single payment. Instalments are not applied.
• For jackpot wins above €10,000, the standard monthly withdrawal cap does not apply; the full amount is processed without restriction from the monthly limit.
• Jackpot wins remain subject to identity verification (KYC) before funds are released, in line with section 9 below.

8. Withdrawal Conditions for Bonus-Derived Winnings

8.1 Minimum Withdrawal

• The minimum withdrawal amount is €40 (or equivalent in cryptocurrency).

8.2 Standard Withdrawal Limits

• Higher limits apply to eligible VIP players as set out in section 6.2 above.
• Withdrawal requests are processed within two banking days of submission.

8.3 Payment Method Matching

• Withdrawals are returned to the same payment method used for the qualifying deposit. Fiat deposits are withdrawn via fiat methods; cryptocurrency deposits are withdrawn via cryptocurrency.
• Where a player has deposited using multiple methods, luckygem reserves the right to determine the appropriate withdrawal route and will communicate this to the player.

9. Know Your Customer (KYC) and Verification

• The first withdrawal made by any player will trigger a mandatory KYC verification check before funds are released.
• Players are required to submit the following documents:
  • Government-issued photographic identification (passport, national identity card or driving licence);
  • Proof of address dated within the last three months (utility bill, bank statement or equivalent); and
  • Photographs of any payment card(s) used to deposit, showing the cardholder name and first six/last four digits (all other digits obscured).
• luckygem may request additional documentation at any stage where it is required to comply with its obligations, to prevent fraud or to investigate suspected bonus abuse.
• Failure to provide satisfactory documentation within the period specified by luckygem may result in suspension of withdrawal processing and, where fraud or abuse is confirmed, forfeiture of bonuses and associated winnings.
• Once a player has passed KYC verification, subsequent withdrawals will be processed without the need to re-submit documents unless material account changes occur or additional verification is requested.

10. Responsible Gambling and Bonus Restrictions

• luckygem is committed to responsible gambling. Players who have set deposit limits, loss limits, wagering limits or cooling-off periods via the responsible gambling tools available on luckysgem.org may be ineligible for certain bonuses or may have their bonus participation restricted in accordance with those self-imposed limits.
• Players who have self-excluded from luckygem are not eligible to receive, claim or benefit from any bonus or promotional offer for the duration of their exclusion.
• If you feel that gambling is causing you harm, luckygem encourages you to use the responsible gambling tools available in your account or to contact our support team via 24/7 live chat or at [email protected].
• luckygem reserves the right to refuse a bonus to any player where it believes doing so is in the best interests of that player's wellbeing, or where continued bonus participation would conflict with responsible gambling obligations.

11. Bonus Abuse and Misuse

• luckygem monitors account and wagering activity to detect patterns consistent with bonus abuse, including but not limited to: low-margin wagering designed to fulfil requirements without genuine gameplay risk; use of betting systems intended to circumvent wagering requirements; collusion between multiple accounts; and exploiting errors or malfunctions in software.
• Where bonus abuse is identified, luckygem reserves the right, without prior notice, to:
  • Void the bonus and any winnings associated with it;
  • Suspend or permanently close the player's account;
  • Withhold any pending withdrawal where fraud or abuse is confirmed pending investigation.
• Players may request a review of any decision by contacting [email protected].

12. Errors and Malfunctions

• In the event of a software malfunction, miscommunication, error in publication or any technical fault that affects the display or calculation of a bonus, luckygem reserves the right to void the affected bets and/or bonuses.
• Bonuses granted in error — for example, where a promotional amount is credited incorrectly due to a system fault — may be removed from the player's account. luckygem will not be liable for any losses arising from a player's reliance on an erroneously credited bonus.

13. Amendments to this Policy

• luckygem reserves the right to amend, suspend or withdraw this Bonus Policy or any individual promotion at any time. Where changes materially affect ongoing bonuses or wagering requirements already in progress, reasonable notice will be provided via on-site notification or to the player's registered email address.
• Continued use of bonuses after any amendment has been communicated constitutes acceptance of the revised terms.

14. Contact and Support

If you have any questions about this Bonus Policy or any active promotion, our support team is available 24 hours a day, 7 days a week via live chat on luckysgem.org, or by email at [email protected]. We aim to respond to all email enquiries promptly. For urgent matters relating to an active bonus or pending withdrawal, live chat is the fastest route to resolution.