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This Payment Policy sets out how luckygem (operated by Virtual Connect Sociedad de Responsabilidad Limitada at luckysgem.org) handles deposits, withdrawals, verification and related financial matters. Please read it carefully before making your first transaction. By depositing funds you confirm that you have read and accepted these terms.
luckygem is operated by Virtual Connect Sociedad de Responsabilidad Limitada and is licensed in Costa Rica. All financial transactions on luckysgem.org are processed in accordance with the conditions of that licence. Players are responsible for ensuring that online gambling is lawful in their own jurisdiction before depositing.
luckygem accepts deposits and withdrawals in euros (€). Cryptocurrency transactions are accepted at the equivalent euro value calculated at the time of the transaction. No conversion fee is charged on deposits made via the supported Dutch banking methods.
The following deposit methods are available at luckysgem.org. All deposits are credited to your account in euros. The minimum deposit for every method is €20.
| Method | Minimum Deposit | Processing Speed | Conversion Fee |
|---|---|---|---|
| ING | €20 | Instant | None |
| Rabobank | €20 | Instant | None |
| ABN AMRO | €20 | Instant | None |
| SNS Bank | €20 | Instant | None |
| ASN Bank | €20 | Instant | None |
| N26 | €20 | Instant | None |
| Revolut | €20 | Instant | None |
| Apple Pay | €20 | Instant | None |
| Visa | €20 | Instant | None |
| Mastercard | €20 | Instant | None |
| Cryptocurrency | €20 equivalent | Blockchain confirmation speed | None (network fees may apply) |
Deposits are credited to your real-money balance as soon as the transaction is confirmed. luckygem does not accept deposits from third-party accounts. The account holder name on your payment method must match the name registered on your luckygem account. Deposits made from unverified or mismatched payment methods may be reversed pending full verification.
Withdrawals at luckysgem.org are processed within two banking days of the request being submitted. The minimum withdrawal amount is €40 for all methods.
| Method | Minimum Withdrawal | Standard Daily Limit | Processing Speed |
|---|---|---|---|
| Bank transfer (ING, Rabobank, ABN AMRO, SNS Bank, ASN Bank, N26) | €40 | €1,000 | Within 2 banking days |
| Card (Visa / Mastercard) | €40 | €1,000 | Within 2 banking days |
| Cryptocurrency | €40 equivalent | €1,000 equivalent | Blockchain confirmation speed |
Withdrawal requests are reviewed and either approved or rejected within two banking days. Once approved, the time taken for funds to appear in your account depends on your chosen payment method and, in the case of cryptocurrency, network congestion. luckygem is not responsible for delays caused by your bank, card issuer or blockchain network after a withdrawal has been approved.
Standard withdrawal limits apply per account as follows:
These limits increase progressively as you advance through the luckygem VIP programme. Enhanced limits by VIP tier are as follows:
| VIP Tier | Levels | Daily Withdrawal Limit |
|---|---|---|
| Standard | Levels 1–10 | €1,000 |
| Saffieren Meester | Levels 11–15 | €5,000 |
| Smaragden Goeroe | Levels 16–20 | €10,000 |
| Robijnen Legende | — | Unlimited |
| Diamanten Titaan | — | Unlimited |
Progressive jackpot wins and any single win exceeding €10,000 are paid in full and are not subject to the standard monthly withdrawal cap. luckygem does not split such wins into instalments. The full amount will be credited to your account in a single payment, subject to successful completion of any applicable verification checks.
All withdrawals must be made to the same payment method used to make the corresponding deposit. This means:
This policy is in place for anti-money-laundering compliance purposes and cannot be waived. If your original deposit method is no longer available, please contact our support team at [email protected] before submitting a withdrawal request, so that alternative arrangements can be assessed on a case-by-case basis in line with our verification requirements.
luckygem is required to verify the identity of all players before processing withdrawals. Your first withdrawal request will trigger a mandatory KYC review. Until verification is successfully completed, withdrawals will not be processed.
To complete KYC verification you will need to submit the following documents:
luckygem reserves the right to request additional documentation at any point, including but not limited to proof of the source of funds, enhanced due-diligence documents or updated identity documents. This may occur as a result of regulatory obligations, account activity or significant changes in deposit or withdrawal patterns. Failure to supply requested documentation within a reasonable timeframe may result in the suspension of withdrawal facilities pending resolution.
Our team aims to process KYC submissions as quickly as possible. The two-banking-day withdrawal processing window begins once verification has been completed, not from the point at which the withdrawal request is first submitted where verification is still outstanding.
Bonus funds credited to your account — including the luckygem welcome pack bonuses, free round winnings and rakeback — are subject to wagering requirements before they can be withdrawn. Key conditions applying to promotional balances are summarised below; full terms for each promotion are published alongside the relevant offer.
Withdrawal requests made whilst a bonus is active may result in the forfeiture of that bonus and any associated pending winnings. Please ensure all wagering requirements are satisfied before submitting a withdrawal, or contact support if you wish to forfeit an active bonus in order to withdraw your real-money balance.
If a deposit fails, any funds debited from your payment method will be returned by your bank or payment provider in accordance with their own policies. luckygem does not retain funds from failed deposits. If you believe a deposit has been debited but not credited to your account, please contact [email protected] with your transaction reference.
Withdrawal requests may be declined where:
Where a withdrawal is declined, luckygem will notify you via email or live chat and, where possible, explain the reason and the steps required to resolve it.
An account is considered dormant if it has seen no login activity for a prolonged period. luckygem reserves the right to apply an administration fee to dormant accounts in accordance with its full terms and conditions, and to close accounts with nil balances after extended inactivity. Players are encouraged to log in regularly and to withdraw any funds they do not intend to use. Full dormancy terms are set out in the General Terms and Conditions available on luckysgem.org.
luckygem operates in compliance with applicable anti-money-laundering (AML) principles. We monitor account activity for indicators of fraud, collusion, bonus abuse and money laundering. Where suspicious activity is identified, luckygem reserves the right to:
Any attempt to use luckygem for the purposes of money laundering or financial crime will be reported and may result in legal action. Players must not deposit funds that originate from illegal sources.
luckygem is committed to providing a safe gaming environment. Players who wish to manage their spending can contact our support team at any time to discuss:
Our 24/7 support team is available via live chat or by email at [email protected]. We encourage all players to gamble responsibly and only deposit funds they can afford to lose. If you feel that gambling is causing you harm, please seek help from an independent support organisation.
luckygem does not charge fees for deposits or withdrawals on its supported payment methods. However, please be aware that:
luckygem reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or via an on-site notification. Continued use of luckysgem.org following notification of a change constitutes acceptance of the updated policy. We recommend that you review this page periodically to ensure you are aware of any updates.
If you have any questions about deposits, withdrawals, verification or any aspect of this Payment Policy, please contact the luckygem support team:
We aim to respond to all email enquiries promptly. For urgent payment matters, live chat is the fastest route to resolution.
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